eir business, Ireland’s trusted provider of secure, managed connectivity and technology solutions, and ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today announced a multi-million-euro collaboration to transform how managed services are delivered to organisations across the island of Ireland. This will help strengthen eir business’ managed services platform, unifying service operations on the ServiceNow AI Platform, and introducing advanced automation, AI assisted service, and integrated reporting to elevate customer experience.
The ServiceNow AI Platform will underpin eir business’s Managed Services Centre of Excellence, providing a single pane of glass that connects intelligence to execution across every stage of the service lifecycle. This strategic investment responds to growing market demand for AI powered self-service, robust Service Level Agreement (SLA) performance tracking, and executive level dashboards, which are increasingly required in public sector tenders and large enterprise renewals.
By embedding ServiceNow’s AI capabilities across its managed services portfolio, eir business will deliver new customer value, including:
“This partnership represents a major strategic investment in the future of managed services in Ireland,” said Susan Brady, Managing Director, eir business. “Our customers want service experiences that are intuitive, transparent and reliable. By standardising on the ServiceNow AI Platform, we are delivering a unified consumer-grade portal, proactive service management driven by automation, and clear operational insights that help leaders make confident, data-driven decisions. This investment underscores a simple commitment: to meet our customers’ evolving needs with the scale, engineering strength and reliability of the eir group behind us. We are here to keep businesses connected, protected and empowered to thrive in an increasingly digital Ireland.”
"Irish organisations are modernising at pace, yet many still face rising security expectations and widening digital capability gaps, particularly among SMEs,” said Damian Stirrett, UK & Ireland Group Vice President and General Manager, at ServiceNow. “As Ireland advances through its Digital Decade, leaders need platforms that deliver trust, scale and tangible results. By adopting the ServiceNow AI Platform, eir business is giving customers a governed, enterprise-grade environment that accelerates resolution, strengthens transparency and frees teams to focus on higher-value work."
The enhanced eir business managed services platform, powered by ServiceNow, will be rolled out to customers later this year.
About eir business
eir business is Ireland’s trusted provider of secure, managed connectivity, cloud, cybersecurity, workplace, mobile and technology talent solutions. As part of the eir group, eir business delivers end-to-end telecommunications and IT services powered by Ireland’s largest mobile network and supported by 24/7 expert assistance. With more than 500 specialists in Ireland, eir business partners with SMEs, large enterprises and ‑public sector organisations to make the complex simple and give businesses the confidence to thrive securely. From ‑mission critical infrastructure to everyday productivity tools, eir business enables organisations to stay connected, protected and operate‑ with confidence.
About ServiceNow
ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 80 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com.